Frequently Asked Questions
Everything you need to know about getting your favorite Dutch treats delivered.
Do you ship your Dutch groceries worldwide?
Yes, we ship our authentic Dutch products to over 100 countries. Shipping costs and delivery times vary by location and are calculated at checkout.
How do you ensure the freshness of perishable items like cheese?
We use specialized vacuum sealing and insulated packaging with cold packs for temperature-sensitive items like Gouda and Edam cheese to ensure they arrive in perfect condition.
What is the typical shelf life of the Stroopwafels and Licorice?
All our products are sourced fresh from the Netherlands. Stroopwafels typically have a shelf life of 3-6 months, while our Drop (licorice) remains fresh for up to a year if kept in a cool, dry place.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched from our warehouse, you will receive an email with a tracking number and a link to monitor your parcel's journey.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on grocery items. However, if an item arrives damaged or is incorrect, please contact our support team within 48 hours for a replacement or refund.
Are there additional customs duties for international orders?
Depending on your country's regulations, your order may be subject to import duties or taxes. These fees are determined by your local customs office and are the responsibility of the customer.